#Help remotepc software#
#Help remotepc trial#
#Help remotepc Pc#

Being able to perform support tasks remotely and efficiently using the Rescue cloud service empowers any support organization to achieve significant cost savings and fast ROI. Rescue’s core functionality of online remote desktop access saves support teams time and money by reducing or eliminating technician travel requirements increasing first call resolution rates.

#Help remotepc Pc#

As a cloud service, Rescue allows for quick technician on-boarding and remote PC support service delivery while requiring no capital investments in on-premise hardware or software.

The features and functionality offered by Rescue enable support organizations to improve productivity and raise customer service levels to increase user satisfaction and loyalty. LogMeIn Rescue Lowers Remote Computer Support Costs After each remote desktop online session, administrators can use the Administration Center to view reports of technician performance and user satisfaction levels to gauge the effectiveness of each technician.

These support channels allow a user to expeditiously connect, with just one click, to technicians with expertise in the user’s problem area thereby quickening problem resolution and enhancing customer satisfaction. Support organizations can manage in detail the remote desktop support responsibilities of each technician in the organization.įurther, Rescue enables administrators to create support channels which are manifested as web-based links that automatically connect users to appropriate technician groups for remote PC support. Granular permissions can be assigned to each group as well as to individual technicians and other administrators. Support team managers using Rescue’s Administration Center can provision technician groups based on technical expertise and knowledge. With Rescue, technicians can subscribe to the service and chat with users, remote control user desktops to perform diagnostic and recovery tasks either with user attendance or without, collaborate with other technicians in the same remote PC support session, and integrate Rescue with enterprise apps like ticketing and CRM systems. Its innovative LogMeIn Rescue remote support solution is a cloud-based remote desktop service that is geared towards providing comprehensive remote support functionality for IT support technicians. LogMeIn is the industry leader in secure remote access technologies.

#Help remotepc trial#

Start a free 14 day trial of LogMeIn Rescue today LogMeIn Rescue Provides Flexible Remote Support Services It provides all the aforementioned features and more including technician administration and management. The top-of-the-line remote support tool is LogMeIn Rescue. The better remote PC support tools offer more comprehensive features such as encrypted secure remote access and integration with enterprise applications. Users will only be able to access the shared computer remotely. You can share a computer only with users from your RemotePC account. The recipients will be able to remotely access the shared computer. Such tools increase the productivity of technicians substantially. To share a computer, click Share corresponding to the required computer, enter the email address of the intended RemotePC users, and click Share. Some tools allow technicians to connect remote desktop machines to their support consoles and remotely control them. Many of these tools allow technicians to communicate with their users through text or voice chat to resolve technical problems. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and. Technicians employ tools to support PCs that are in branch offices or other remote locations. You can also search for ' RPC' in the Support Portal to find these instructions.One of the main activities in an IT support organization is remote PC support. If it's your first time using the service, or you need a refresher on how it works, please log in to the Support Portal and read our instructions linked below. If you've used the service before and know how it works, you can access it directly: You will need to use Duo 2-factor authentication to log into the RPC service. Please visit our Cyber Security pages for more information about staying safe online.

#Help remotepc software#

Remote PC access software for home, office, or for remote IT access. Whilst using the PC Clusters or any shared computer device, you should avoid engaging in any activity that might reveal your personal details or private information. Click link for our: Searchable Knowledge Base /FAQs /Troubleshooting page. Please note that our PC clusters are for academic use only, as detailed in our PC Cluster Usage Regulations. This easy-to-use service involves you downloading software to access the cluster PCs or accessing them using your web browser. It can also be used by staff involved in teaching and learning activities. The University's Remote PC service enables students to remotely connect to PCs in computer clusters without being on campus.